Adam Collins · Milwaukee, WI
Field Service &
Technical Support
I help customers get equipment installed, problems diagnosed, and technology working. My Milwaukee field service experience includes driving between appointments, working face to face with households, and explaining solutions clearly. I also bring enterprise IT support, user training, and practical AI and software experience.
How I can help
Onsite service & customer care
Independent field appointments, driving between customer locations, installation and troubleshooting, and patient face-to-face explanations. Experience coordinating visits in Salesforce and tracking field equipment and replacement parts.
Technical support & deployment
Hardware, software, networking and Wi-Fi, Windows, Microsoft 365, Azure, and Active Directory. I help users through problems, document solutions, and support equipment rollouts and lifecycle tracking.
Practical web, AI & software work
Website and WooCommerce support for small-business owners, paid AI evaluation, and independent software projects. I build tools around practical workflow problems and assess whether AI outputs meet requirements.
Selected software projects
Open-source projects that show how I investigate problems and build useful tools.
Experience
Completed dozens of paid AI training and evaluation projects covering coding, reasoning, instruction following, and response quality. Assess AI-generated outputs for correctness, requirements adherence, and edge cases, and apply hands-on experience with coding agents to identify failures involving prompts, tools, context, and workflows.
One of six field technicians serving the Milwaukee market; drove between customer homes, scheduled visits in Salesforce, and independently handled onsite service appointments. Worked face to face with household members to understand equipment problems, explain installations, and coach them on device operation. Surveyed home technology environments and installed, configured, and troubleshot metering equipment, TVs, audio, streaming devices, and wired and wireless networks. Tracked field equipment, replacement parts, and returns.
Supported users across hardware, software, web applications, and IT systems, and managed Jira tickets from intake to resolution, coordinating with engineering and vendors on escalations. Created a centralized Microsoft SharePoint documentation resource, trained newly hired Technical Support Engineers, and helped lead the transition of remote users to a Windows virtual desktop environment on Microsoft Azure.
Operated WordPress and WooCommerce websites, handling server setup, online marketing, search engine optimization, and conversion optimization.
Provided technical support for approximately 1,800 users across two local campuses and multiple nationwide locations, tracking requests in HP Service Manager. Supported hardware deployments, PC refreshes, printers, and equipment lifecycle tracking, and developed automated software installation scripts for PC deployments and refreshes.
Part-time intern, then full time. Developed websites and digital promotional materials supporting global healthcare training programs.
