AI Solutions & Implementation Engineer

About Me

I build practical AI tools, Model Context Protocol (MCP) integrations, and coding-agent workflows. I bring 10+ years of customer-facing technical support: asking useful questions, troubleshooting unpredictable systems, and helping people use them. That experience shapes what I build and how I test it, alongside hands-on AI training and evaluation work.

Resume & Experience

AI Training & Model Evaluation

Contract projects · Recent work

Completed dozens of AI training gigs over the past year, including projects involving models from Google, Meta, OpenAI, and others. This work complements my own testing and troubleshooting of coding agents and the tools they use.

Coding Evals Failure-Mode Analysis AI Training Agent Troubleshooting

Independent AI Tooling & Open Source

Self-directed projects · Ongoing

Build custom MCP tools and modify coding-agent harnesses and workflows. The projects above focus on gaps I encounter in practice: checking agent-written code, connecting desktop software, and making legacy environments easier to automate.

MCP Servers Rust / C++ Agent Workflows

Nielsen — Field Technician

2021 – 2024 · Milwaukee, WI

Managed service coverage for approximately 20% of homes in the Milwaukee market, handling scheduling and ongoing household relationships. Surveyed entertainment setups, installed and troubleshot equipment in unpredictable home environments, and coached families on using it.

Field Troubleshooting Customer Relationships End-User Training

Synteractive — Technical Support Engineer

2009 – 2021 · Chicago, IL

Supported users, web applications, hardware, and IT systems. Led the creation of a centralized SharePoint documentation hub and helped lead the move of remote users to Windows virtual desktops through Microsoft Azure.

Technical Support Documentation Azure

Johnson Controls — HP Level II Support & Asset Management

2005 – 2008 · Milwaukee, WI

Provided in-person, phone, and email support for management and approximately 1,800 other users across two local campuses and 25 nationwide locations. Created automated software installation scripts for PC refreshes and new deployments.

User Support Deployment Automation Asset Management

Let's talk about practical AI work.

Contact

I'm open to AI Solutions, Implementation, Technical Success, and AI Evaluation roles. Email is the fastest way to reach me; you can also find me on LinkedIn and GitHub below.

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Open To

AI Solutions, Implementation, Technical Success, AI Evaluation