AI Solutions & Implementation Engineer
I build practical AI tools, Model Context Protocol (MCP) integrations, and coding-agent workflows. I bring 10+ years of customer-facing technical support: asking useful questions, troubleshooting unpredictable systems, and helping people use them. That experience shapes what I build and how I test it, alongside hands-on AI training and evaluation work.
Resume & Experience
Completed dozens of AI training gigs over the past year, including projects involving models from Google, Meta, OpenAI, and others. This work complements my own testing and troubleshooting of coding agents and the tools they use.
Build custom MCP tools and modify coding-agent harnesses and workflows. The projects above focus on gaps I encounter in practice: checking agent-written code, connecting desktop software, and making legacy environments easier to automate.
Managed service coverage for approximately 20% of homes in the Milwaukee market, handling scheduling and ongoing household relationships. Surveyed entertainment setups, installed and troubleshot equipment in unpredictable home environments, and coached families on using it.
Supported users, web applications, hardware, and IT systems. Led the creation of a centralized SharePoint documentation hub and helped lead the move of remote users to Windows virtual desktops through Microsoft Azure.
Provided in-person, phone, and email support for management and approximately 1,800 other users across two local campuses and 25 nationwide locations. Created automated software installation scripts for PC refreshes and new deployments.